Terms of Service

01Agreement

These Terms of Service ("Terms") govern your access to and use of the Qyntrax email hosting service ("Service"). By signing up, paying for, or using the Service, you agree to these Terms on behalf of yourself and any organisation you represent.

02The Service

Qyntrax provides custom-domain email hosting, including mailboxes, webmail, calendaring, contacts, spam filtering, antivirus, and standard mail protocols (IMAP, POP3, SMTP, ActiveSync). Features included with each plan are described on our pricing page and may be improved over time.

03Accounts & eligibility

You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of your credentials, and for all activity under your account. You must be able to form a binding contract to use the Service. You are responsible for the users you provision within your plan.

04Plans, billing & Stripe

Plans are billed monthly, quarterly, or annually through our payment processor, Stripe. By providing payment details you authorise recurring charges for the billing cycle you select until you cancel. Prices are shown exclusive of any applicable taxes, which may be added at checkout.

Plans are flat-rate per tier up to the stated user limit. Exceeding a tier limit requires upgrading to a higher tier. Setup and migration fees, where applicable, are one-time charges; annual plans include setup and migration at no additional cost.

05Renewals & cancellation

Subscriptions renew automatically at the end of each billing cycle. You may cancel at any time; cancellation stops future renewals and takes effect at the end of the current paid period. You retain access until then.

06Refunds

One-time setup and migration fees are non-refundable once work has begun. Subscription fees already paid for the current period are non-refundable except where required by law. If we materially fail to meet our uptime commitment, service credits may apply as described in our SLA.

07Acceptable use

You agree not to use the Service to send unsolicited bulk email (spam), distribute malware, infringe intellectual property, harass others, or conduct any unlawful activity. We may suspend accounts that threaten the integrity, security, or reputation of the platform or its shared infrastructure.

08Uptime & support

We target 99.5% monthly uptime and provide priority support to all clients during the current period. Planned maintenance will be communicated in advance where practical. Service status is published on our status page.

09Data & privacy

You own your data. We process it solely to provide the Service, in accordance with our Privacy Policy and applicable data-protection law. We do not sell your data or use it for advertising.

10Availability & changes

We may modify, add, or remove features to improve the Service. We will give reasonable notice of material changes that adversely affect you. We may update these Terms; continued use after an update constitutes acceptance of the revised Terms.

11Liability

The Service is provided "as is" to the fullest extent permitted by law. Qyntrax is not liable for indirect, incidental, or consequential damages. Our total liability for any claim is limited to the amount you paid for the Service in the twelve months preceding the claim.

12Governing law

These Terms are governed by the laws applicable at our place of establishment. Nothing in these Terms limits any statutory rights you may have as a consumer or under mandatory data-protection law.